"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

DEALER MANAGEMENT SYSTEMS

Objective

To provide the complete business solution for all the activities happening in any Two / Three Wheeler Automobile Dealership.

An automobile dealership deals with the Vehicle Sales, Spares Sales and Servicing of Vehicles. Primary objective is to help the management by providing the information about the business at various levels and to pass the required data to the manufacturer to enable data analysis on a daily basis.

The business information shall be drilled down from a macro / consolidated level in to any micro / transaction level. Secondary objective is to help the operators thru easy transactions as it happening in front of the customers. The architecture of the system (DMS) is designed in such a way that, the business flow and the technology merged together to achieve the ultimate goal of customer satisfaction.

Area of Coverage

  • Vehicle Sales

    • Vehicle Ordering to the Manufacturer
    • PDI Process
    • Inventory Management (with multiple storage locations)
    • Vehicle Allotments to Bulk / Individual Customers
    • Project Management System (PMS)
  • Customer Relation Management

    • Enquiry Handling & Follow-up
    • Vehicle Booking
    • Customer Invoicing
    • Accessory Invoicing
    • Registration & Insurance Processes
  • Spares Sales

    • Spares Purchase Ordering to the Manufacturer
    • GRN
    • Inventory Management (with multiple storage locations)
      • ABC & XYZ Analysis
    • Counter Sales
    • Bulk Sales
    • Service Counter Issues
  • Service

    • Service Reminders & Follow-up
    • Jobcard Handling
    • Parts Issue to Jobcard
      • On MRP
      • On Manufacturer Warranty
      • On Goodwill Warranty
    • Labour Entries
    • Outside Labour Entries
    • Service Invoices
  • Integrated Reporting

    • Customer Traffic Analysis - Sales
    • Customer Traffic Analysis – Service
    • Mean time between Failure – Analysis
    • Mean time between replacement – Analysis
    • Integrated Dash Board

DMS for TVS Motor Company Ltd

The Dealership Management System designed by us was taken by TVS Motor Company Ltd., the second largest two wheeler manufacturer in India.

Implementation Partner for TVS Motors

Wallcliffs Systems is appointed as the Implementation Partner for TVS Motors for their Dealership Management System Project to Implement DMS in all their Dealers & Sub-Dealers in India.

Successfully Implemented DMS in 1200+ Dealerships across India and still the count goes on.